Refund policy

Prices. The price for all items available for purchase through the Site will be displayed to you on the Site.Payments. The Site currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, including Visa, MasterCard, American Express and Discover, as detailed on the applicable payment screen. Overdue payments and invoices will be charged automatically.United States Dollars. All monetary transactions on the Site take place in U.S. dollars.Warranty. We expressly disclaim all warranties, express or implied, including the warranty of merchantability and fitness for a particular purpose, to the maximum extent permitted by law.

Cancellations, Returns, and Refunds. Cancellations, Returns, Since all orders are made to custom specifications, we don't allow cancellation after proof acceptance or after the proof-bypass window is passed, nor do we allow returns on completed orders. However, if you're unhappy with your order and feel like we didn't do a great job, please contact us and we'll do our best to rectify the situation. Should we, in our sole discretion, decide to replace any products or to refund or credit to you any amounts paid for an order, that replacement, refund, or credit shall constitute our entire, sole and exclusive liability, and your sole and exclusive remedy, with respect to that order.

If Arka agrees to refund any amounts to Customer, then Customer understands and agrees that such refund shall shall be refunded to Customer by means of how the original payment by Customer was made (e.g., credit card). In the case of orders placed by Customer using an Apruve line of credit, any refunds will first be paid by Arka to Apruve and then, with respect to any remainder that is due and owing to Customer, such remaining amount shall be refunded to Customer by means of how the original payment made by Customer was made (e.g., credit card).

If you dispute any charge that is made to your credit/debit card, you agree that Arka may authorize a third party vendor to handle and seek to resolve such dispute on Arka’s behalf, which may include Arka providing such vendor with the following information: your name, physical address, email address, phone number and the first 6 and last 4 digits of your credit/debit card number. You agree that Arka may provide such information to the third party vendor and that the third party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and Arka’s merchant processing company for the purpose of resolving the dispute. Arka will endeavor to have the third party vendor agree to maintain the confidentiality of such information.

If you dispute valid charges made by Arka to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse Arka for Arka’s expenses (including bank’s and attorney’s fees) incurred in connection with resolving the dispute.

Title . Risk of loss and title for any items purchased from Arka pass to you upon delivery of such item to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.Shipping . When you place an order for an item through the Site, the item will be shipped to the address you designate as the “Shipping Address” during the check-out process unless revised by the Customer during the proofing process.