Frequently Asked Questions

How long does it take for my order to arrive?

Our process can be partitioned into the following 3 steps:

  1. Batching & Artwork Approval
    If your order is below 1000 units, then it will be batched together on a weekly basis for printing, every Tuesday. Your order will be added to the batch after you approve the artwork dieline. Expidited and high-volume orders will be sent directly to the manufacturer as soon as they are approved.

  2. Printing & Manufacturing
    Once the order is sent to our Manufacturer, it takes 10 business days to produce.

  3. Delivery & Fulfillment
    Standard shipping takes 10 business days in the US, or sooner if expedited.

In general, your packaging will typically reach its destination in 2-4 weeks after you checkout.



Can I ship a mailer box without using any other external packaging?

Yes, many of our customers do this and report that the mailer boxes arrive in great condition!


Can I customize the bottom of my box?

Yes, simply email us with the artwork attachment and/ or other specifications of what you'd like to print there. We'll send you a proof to make sure we get it right!


Can I get a blank template or dieline to do myself?

Yep! Just email us at support@arka.io with the dimensions and type of box you want, and we'll send you a blank template!


Do you offer other packaging types, size, or colors?

Yes, we can do any custom packaging! Bubble mailers, sleeves, bottles, etc - you name it! Fill out our Inquiry Form or just email us at support@arka.io with your needs!