Frequently Asked Questions

How long does it take for my order to arrive?

Our process can be partitioned into the following 3 steps:

  1. Artwork Approval
    After you place an order, a print proof will be sent to you in 24-48 from one of our designers. The proof must be approved before the following Saturday or you risk delays in production and delivery.

  2. Printing & Manufacturing
    Once the order is sent to production, it takes 6 business days to produce.

  3. Delivery & Fulfillment
    Standard shipping takes 4-5 business days in the US.

In general, your packaging will typically reach its destination in 2-2.5 weeks after you checkout. You can also see an expected delivery date on the checkout page.

Can I ship a mailer box without using any other external packaging?

Yes, many of our customers do this and report that the mailer boxes arrive in great condition! This is the most popular method for the subscription box industry.

Can I customize the bottom of my box?

Yes, simply email us with the artwork attachment and/ or other specifications of what you'd like to print there. We'll send you a proof to make sure we get it right!

Can I get a blank template or dieline to do myself?

Yep! Just email us at support@arka.com with the dimensions and type of box you want, and we'll send you a blank template!

Do you offer other packaging types, size, or colors?

Yes, we can do any custom packaging! Folding cartons, bubble mailers, sleeves, bottles, etc - you name it! Fill out our Inquiry Form or just email us at support@arka.com with your needs!